How to Contact Us:   

Please READ & FOLLOW these instructions!

FIRST!  Please scroll down and see if there is section below that pertains to your situation. If so, then follow those directions and links for proper handling.

SECOND!  If NONE of the sections below pertain to your situation, THEN scroll all the way down to our CONTACT FORM at the bottom of the page and enter your question there.

PLEASE!  We get thousands of emails every year and this system will ensure the prompt and personalized handling of your inquiry.

Thank you!

Did you read these instructions?

Coz we'll just refer you back to this page if you don't! 

QUACK!

Majestic Waterfowl Sanctuary, 17 Barker Road, Lebanon Connecticut 06249

NEW ENGLAND RESCUES (Abandoned ducks or geese ONLY)

Please note: A duck or goose who needs rescuing is a bird that is NOT in your custody. Any waterfowl already in your care, no matter the circumstance, are considered an Owner Surrender.

We are located in Connecticut. If you need to contact us about a domestic (non-flying) duck or goose in New England that needs rescuing please CLICK HERE and use the form on that page. The rescue form will tell us everything we need to know in order to determine if we can assist you.

NO WILD WATERFOWL: We are NOT licensed to handle any wild waterfowl including Mallard Ducks, Canada Geese (see photos) or Swans. If you need assistance with a wild duck, goose or swan, please contact your local veterinarians or pet supply stores for the names of certified wildlife rehabbers in your area. You can view our Wild Rescue Links or try this online directory: Wildlife Rehabbers.

Sorry... We are currently rebuilding our pens and can't take any new animals.

RESCUING DOMESTIC WATERFOWL IN YOUR AREA

If you are outside of New England and you are trying to assist abandoned domestic ducks or geese in your area CLICK HERE for the answers to commonly asked questions prior to contacting us for advice.

SURRENDERING A PET (Including ANY duck or goose in your custody)

If you are contacting us to surrender your pet domestic duck or goose, please click Owner Surrender to review vital information and to complete our online Owner Surrender form. This includes any duck or goose in your custody, for any reason, even those that have been rescued.

Sorry... We are currently rebuilding our pens and can't take any new animals.

MEDICAL EMERGENCIES:

Please understand, we are not veterinarians. If you contact us regarding an urgent medical situation regarding your pet duck or goose, we are going to advise you to contact a vet for assistance. Visit our Vet Finder if you need help finding a vet who handles waterfowl in your area.

Some helpful medical articles can be found Here, or you can click to visit our Diagnostic Chart, but neither are a substitute for quality vet care.

SCHOOL HATCHING PROGRAMS & DUCKLINGS

We get quite a few requests to take in ducklings from school hatching projects. Please understand our unwavering position regarding this matter:

It is against our mission statement to perpetuate the cycle of waterfowl abandonment. This means we cannot give teachers a means of disposing of their unwanted classroom-hatched ducklings without repercussion. To do so would risk future repeat offenses leading to more homeless ducklings. For this reason, we won’t even consider taking in classroom-hatched ducklings unless:

1) There are only 1-2 ducklings involved (we simply cannot accommodate any more than two ducklings).

2) We have enough room in our sanctuary for the ducklings.

2) The person contacting us for help (YOU!) is willing to confront the teacher and school system in a professional manner to help put a stop to their Irresponsible Hatching Program.

3) The person contacting us for help (YOU again!) needs to provide us with the name, phone number and mailing address of the school where the ducklings were hatched, along with the full names of the teacher, science chair person, principal and school superintendant. In more severe cases (involving animal neglect or abuse) we may also require the name & address of the Animal Control Officer functioning in the municipality of the school.

We will use this information to follow your official protest to the teacher & school with a Letter of our own to punctuate your efforts.

The bottom line in reference to school hatching programs is YOU need to be willing to step up and put a stop to the problem, so we can step in and help out too.

BUILDING MATERIALS AND SUPPLIES

Want to know what products work for us? Take a peek at our Wish List and Pen Building pages to see the common items, supplies and building materials we use around our sanctuary.

START YOUR OWN SANCTUARY

We are occasionally contacted by people who are interested in opening their own waterfowl sanctuary. For general information/advice of this nature, please Click Here.

EDUCATIONAL / SCHOOL RESEARCH PROJECTS

We receive quite a few requests asking us to participate in educational / school research projects regarding our sanctuary as a business operation. Before contacting us for assistance with a project interview, please Click Here.

GENERAL ADVICE / INQUIRIES:

Have you checked our Newsletter Archives? We publish a monthly newsletter with vital health information you won't find anywhere else. The answers to most waterfowl concerns can be found in these archives, so please check here first before contacting us. Links to helpful medical articles can also be found Here.

You can also SCROLL UP and type key words into our "search this website" feature. 

Still didn't find what you were looking for?  Please scroll down and complete the CONTACT FORM below and we'll do our best to help. 

WEBSITE CONCERN

If you would like to contact our webmaster regarding a website concern, please Click Here.

Please Note:  Unfortunately, many people using AOL have experienced difficulty accessing our website properly. This is an AOL issue and is not related to our website or its functioning.

ADOPTION INQUIRIES:

Our Adoption Profiles are ALWAYS up to date! If you see birds listed as adoptable, then they are here and waiting for their new home.

If you are interested in adopting our waterfowl, or have a question about adopting, please review our Adoption FAQ to learn more about our requirements.

Interested adopters will need to complete our online Adoption Application.

JOINING OUR ELIST

You too can receive our monthly newsletters. Visit our Elist Page for more information and then follow the simple instructions!

NO PHONE CALLS PLEASE!

We do not list our telephone number on this website because we do not currently have the staffing available to handle incoming calls. Contacting us via our website is the most time-efficient means for us to handle your inquiry.

We ONLY return calls to:

1. Animal Control Officers, Police Officers, Firefighters & Veterinarians

2. Humane Society & SPCA personnel & other KNOWN rescue shelters

3. Families who have Adopted birds from us and need related advice

Sorry, but any other calls will not be returned. Thank you for your understanding!

Out-going calls:

Following this same logic, we do not have the staffing available to make out-going phone calls regarding inquiries. We handle the bulk of all inquiries via our computers utilizing our email and contact forms.

THE ULTIMATE PET DUCK & GOOSE GUIDEBOOKS